ChiroTouch is hiring a
Customer Support Representative

Summary

The job title is Customer Support Representative in the Customer Success department at PracticeTek, a large healthcare technology company that provides software solutions to various healthcare clinics. The role involves working with dynamic technology, collaborating with a talented team, making a real impact on the healthcare industry, and building a rewarding career with opportunities for growth and development. The position is based in San Diego, CA with a remote work schedule.

Requirements

• Must have experience with software support and customer service
• Strong analytical and problem-solving skills
• Excellent communication skills (both written and verbal)
• Ability to work, troubleshoot, and research solutions independently
• Teachability and a desire to learn and become an expert on software and procedures
• Drive to perform at a high level in a fast-paced environment, balancing competing priorities and meeting individual and team objectives
• Contribute to a culture of collaboration, inclusiveness, dedication, and good fun
• Maintain high standards of integrity and accountability

Responsibilities

• Field inbound customer support phone calls and chats, as well as email-based tickets
• Various account maintenance responsibilities, such as scheduling calls to resync software, following up on delinquent accounts, and rescheduling training calls
• Diagnose and resolve customer issues in a timely fashion
• Research complex software logic issues
• Test new software features and functionality
• Thoroughly document support issues and resolutions via a web-based ticketing system
• Assist with and participate in special projects and initiatives
• Deliver excellent customer service, driving high levels of customer satisfaction
• Remain flexible and positive in the face of challenges

Preferred Qualifications

Experience in software support

Benefits

Competitive salary and benefits package, including health insurance, retirement benefits, paid time off, remote work, flexible hours, life and disability insurance, bonuses and incentives, professional development opportunities, wellness programs, family and parental leave