Taroko is hiring a
Customer Support Representative

Summary

Join our team as a Customer Support Representative in a fully remote and nightshift role. You will deliver exceptional customer service by addressing user inquiries, troubleshooting technical issues, and providing guidance on the company's software platform via phone, email, and chat. The position offers a salary of $3 - 5 per hour depending on experience.

Requirements

• Strong command in English (both written and spoken)
• Preferably 1+ year of proven experience in a customer service role, particularly in a sales environment
• Strong attention to detail and the ability to manage multiple tasks simultaneously
• Has a growth mindset that is willing to learn about new products and technologies
• Ability to work efficiently both independently and collaboratively, showing an ambition to reach the targets

Responsibilities

• Serve as the first point of contact for customers via phone, email, and chat
• Respond to customer inquiries and provide accurate information about our products and services
• Upsell and cross-sell products to customers based on their needs and interests
• Meet or exceed monthly sales targets and KPIs
• Maintain accurate and up-to-date records of customer interactions and transactions
• Collaborate with other members of the sales team to improve customer satisfaction and drive revenue growth

Preferred Qualifications

Experience in the SaaS industry is desirable

Benefits

$3 - 5 per hour salary depending on experience