DeleteMe is hiring a
Customer Support Representative

Summary

The job is for a Customer Support agent at DeleteMe, an online privacy company that provides tools for consumers and businesses to control their personal information online. The role involves handling customer inquiries, complaints, and feedback via phone, live chat, and email. The team works remotely from Monday to Friday during the hours of 9-5 EST.

Requirements

• Have previous customer support experience
• Be available Monday - Friday during the hours of 9-5 EST
• Have the ability to answer support phone calls, emails and chats during scheduled hours in a timely and professional manner
• Have good interpersonal skills
• Have strong communication skills, actively listening to customers and communicating with them is a core responsibility of our customer support agents
• Follow company policies and procedures to provide consistent service
• Show proven proficiency in using technology and navigating multiple systems at once

Responsibilities

• Assist customers with post sales onboarding
• Respond to pre sales product related inquiries
• Take action to resolve customer complaints/concerns
• Communicate customer feedback to our product team
• Elevate bug reports for investigation and resolution
• Process customer cancellations and refunds
• Complete initial and recurring training as assigned

Benefits

• Comprehensive health benefits
• Flexible work schedule
• 100% work from home
• Generous 401k matching
• Paid time off
• 12 company paid holidays
• Child Care expense reimbursement
• Fitness reimbursement
• Birthday time off