Instant Teams is hiring a
Customer Support Representative
Instant Teams
π΅ $33k
πRemote - United States
Please let Instant Teams know you found this job on JobsCollider. Thanks! π
Summary
Join Instant Teams as a Customer Support Representative to empower organizations with tools for governance practice transformation. This 100% remote position requires strong time-management skills and comfort with technology.
Requirements
- Friendly and outgoing personality
- Ability to stay calm when customers are stressed or upset
- Comfortable with technology
- Experience with Zendesk
Responsibilities
- Respond to all incoming support requests by clarifying issues to determine the cause and provide a possible solution
- Maintain a positive and professional attitude toward customers at all times
- Respond to tickets and calls by clarifying the issues
- If the issue cannot be resolved, collect information and forward it internally to the support team for next business day resolution
- Log all calls and support tickets as necessary
- Reach out to the appropriate internal team members if a βseverity 1β or βsystem downβ alert is received from a customer
- Spend time in exploratory testing in the application to proactively identify issues and bugs
Benefits
- $16.20 per hour pay rate
- 100% remote work opportunity
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Please let Instant Teams know you found this job on JobsCollider. Thanks! π