Remote Customer Support Representative

Summary

Join Instant Teams as a Customer Support Representative to empower organizations with tools for governance practice transformation. This 100% remote position requires strong time-management skills and comfort with technology.

Requirements

• Friendly and outgoing personality
• Ability to stay calm when customers are stressed or upset
• Comfortable with technology
• Experience with Zendesk

Responsibilities

• Respond to all incoming support requests by clarifying issues to determine the cause and provide a possible solution
• Maintain a positive and professional attitude toward customers at all times
• Respond to tickets and calls by clarifying the issues
• If the issue cannot be resolved, collect information and forward it internally to the support team for next business day resolution
• Log all calls and support tickets as necessary
• Reach out to the appropriate internal team members if a “severity 1” or “system down” alert is received from a customer
• Spend time in exploratory testing in the application to proactively identify issues and bugs

Benefits

• $16.20 per hour pay rate
• 100% remote work opportunity