Customer Support Representative

Summary

Join ModSquad's fully remote team as a Customer Service Representative supporting a leading music streaming service. You will be the primary point of contact for customers, addressing inquiries and troubleshooting technical issues in both Korean and English via inbound messages. Success requires strong communication skills, problem-solving abilities, and a passion for music. The role demands proficiency in Korean and English, verified through language assessments. The position involves a structured 8-week orientation and specific weekly and daily working hours. A dedicated workspace meeting certain technical requirements is necessary.

Requirements

• Have a passion for music
• Possess excellent communication skills
• Have a knack for problem-solving
• Complete language assessments in Korean and English
• Provide Customer Support via inbound web messages in the past
• Provide web messaging support to 3-5 customers at the same time
• Be professional/business level proficient in Korean and English
• Have a dedicated laptop or desktop computer running Windows 10 or above
• Have a working webcam and willingness to use it during orientation/as needed by project
• Be willing to download and install ModSquad security systems on your computer and mobile phone
• Have a stable broadband internet connection of 25 MBPS or greater
• Have 8 GB RAM or better
• Work 40 hours per week for the 8-week orientation period
• Work 25 hours per week for project commitments
• Work 8 hours on Saturday and/or Sunday for project commitments
• Work 180 days (as needed by ModSquad) for project commitments

Responsibilities

• Respond to customer inquiries via inbound messages in both Korean and English
• Help customers navigate the platform
• Troubleshoot technical issues
• Ensure customers have the best possible listening experience

Preferred Qualifications

Have dual monitors

Benefits

Fully remote work