Quarks Tech is hiring a
Customer Support Representative

Summary

Quarks, a Ukrainian company specializing in Social Discovery and online dating, is seeking an experienced Customer Support Representative (Spanish & English) to strengthen their team. The role involves providing customer support to users of the Kismia platform, which has over 60 million users worldwide.

Requirements

• Upper-Intermediate+ level of Spanish and English
• Fluent Ukrainian language skills
• Strong communication skills, stress resilience
• Personal computer and 24/7 internet access

Responsibilities

• Provide customer service to users of the Kismia platform, including troubleshooting issues, determining problem causes, and suggesting solutions
• Interact with clients on the web-site, respond to common questions, and resolve payment issues
• Provide support to clients through chat and tickets
• Adhere to communication procedures, instructions, and policies

Preferred Qualifications

Experience with Zendesk

Benefits

• Competitive salary, performance-based review of compensation
• Safety and security measures, including backup power generators and water supplies
• Remote work with flexible hours
• Training opportunities within the company, access to an internal library, and participation in key IT industry events
• Paid time off and vacation days
• Open communication and feedback culture
• 10 paid sick days per year
• Annual team event (Support Meetup)