RateHawk is hiring a
Customer Support Representative, Remote - Brazil

Summary

The job is for a Customer Support Representative who will advise clients in Italian, communicate with partners about ongoing cases, and work efficiently with systems. The candidate should have upper intermediate level proficiency in English and Italian, soft skills like kindness, empathy, stress-resistance, politeness, and responsibility, and be a quick learner. The job offers remote work, flexible schedule, competitive salary, challenging tasks, continuous learning opportunities, and corporate discounts on hotels and other services.

Requirements

• English Proficiency: Upper Intermediate level (both spoken and written)
• Italian Proficiency: Upper Intermediate level (both spoken and written)
• Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility
• Quick Learner: Ability to learn quickly and stay results-focused
• Tech Requirements: A functioning computer and microphone

Responsibilities

• Advise clients: Take calls and provide initial advice to B2B partners in Italian
• Communicate: Communicate with partners about the on-going cases, provide regular updates on the progress and help other operation teams with the communication in Italian
• Work with systems: Utilize CRM systems and our internal databases efficiently

Benefits

• Remote Work: Work from the comfort of your home
• Great Team: Join a young and active team of super specialists
• Flexible Schedule: 2 days-on after 2-days off from 3 p.m. to 3 a.m. Brazil time
• Competitive Salary: Earn a base salary of 600 EUR + up to 100 EUR in bonus KPI
• Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills
• Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend
• Perks: Enjoy corporate discounts on hotels and other services