Remote Customer Support Representative
at Sidecar Health

Summary

Join Sidecar Health's Member Care team and help deliver the best experience in healthcare by supporting our members on their healthcare journeys.

Requirements

• Tenacity and adaptability that enables you to thrive in a fast-paced and quickly evolving startup environment
• Strong interpersonal communication skills and deep empathy to connect with our members and meet them where they are
• Excellent written and verbal communication and a comfort answering questions on the fly
• Strong attention to detail and creative problem-solving skills so you can help our members navigate their plans
• Must have a high school diploma or equivalent

Responsibilities

• Handle inbound calls and chat boxes from our members in regard to Sidecar Health’s products and services
• Provide excellent customer service in a timely and positive manner
• Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience
• Handle issues and complaints where appropriate
• Maintain policies and standard operation procedures

Preferred Qualifications

• Bilingual in Spanish and English (preferred)
• Healthcare and/or insurance experience (preferred)

Benefits

• Comprehensive Medical, Dental, and Vision benefits
• A 401k retirement plan
• Paid vacation and company holidays
• IT equipment, including laptop and monitors
• Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S