Remote Customer Support Representative

Summary

Join our team at Quarks, a Ukrainian company creating products and technologies in Social Discovery and online dating. We're looking for an experienced Customer Support Representative to provide quality support to our users.

Requirements

• English language level: Upper-Intermediate+ English level: fluent
• Ukrainian language: fluency
• Developed communication skills, stress resistance
• Availability of a personal computer, round-the-clock access to the Internet

Responsibilities

• Providing customer support services to our website users: resolving user issues, determining the cause of the problem, selecting and explaining the best way to solve it
• Interacting with our website customers, answering frequently asked questions and resolving payment issues
• Providing customer support via chat and tickets

Benefits

• Competitive salary
• Regular review of the performance review rate based on the results of work
• Paid days off and vacation
• 10 paid sick days per year
• In-house training, our own library, a community for sharing experience, and participation in key IT industry events