Remote Customer Support Representative

Summary

Join Teem from Argentina, Brazil, or El Salvador as a Customer Support Specialist and work remotely to make a difference in patients' lives across dental and optometry practices.

Requirements

• Excellent interpersonal skills and emotional intelligence
• Proficiency in written and verbal English communication
• Strong problem-solving skills and adaptability
• Detail-oriented with the ability to manage multiple tasks
• Knowledge of appointment management and record-keeping

Responsibilities

• Managing Calls: Fielding inbound and outbound calls in a friendly and professional manner
• Scheduling Appointments: Efficiently scheduling patient appointments to ensure smooth operation of the medical practice
• Record Keeping: Confirming and rescheduling appointments while maintaining meticulous digital records
• Creating a Welcoming Experience: Providing a welcoming and comfortable experience for patients, resolving issues with empathy and efficiency
• Communication: Engaging daily with US clients to book appointments and handle inquiries
• Administrative Support: Acting as the virtual receptionist for doctor practices, ensuring front and back-office operations run smoothly
• Bookkeeping: Maintaining an accurate and organized digital record and invoicing system when needed
• Ad Hoc Activities: Dealing with ad-hoc activities as necessary

Preferred Qualifications

• Experience with social media platforms
• Bookkeeping skills
• Familiarity with CRM systems, G Suite, and Microsoft Office
• Experience with incoming call platforms
• Work-from-home experience
• Spanish speaker

Benefits

• Work remotely
• Be Trained & Developed: Comprehensive training programs for staff development
• Earn in USD: Secure a rewarding position that pays in dollars