Customer Support Representative

Summary

The job is for a Customer Support Specialist at Tempus, responsible for managing high volume of client-facing interactions, providing support and education about Tempus products, and documenting all communication. The role requires a 4-year college degree, exceptional communication skills, adaptability, high organization, and the ability to work under pressure.

Requirements

• 4 year college degree, preferably in Biological Sciences or a similar discipline
• Exceptional written and oral communication skills, with high level of professionalism and enthusiasm
• Ability to understand and communicate scientific and/or technical information
• Ability to work well under pressure and maintain a professional and positive demeanor
• Adaptable to changing procedures, policies and work environment
• Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy
• Proven initiative and ability to work as part of a high-level team while working independently on mission-critical tasks
• Speedy & adaptable learner with general office equipment and software knowledge and computer proficiency

Responsibilities

• Act as a link between external customers and internal operations
• Successfully manage high volume of client-facing interactions and establish strong rapport with partners
• Use problem solving skills to create and offer solutions to customers of varied complexity
• Provide support and education to customers about Tempus products and services
• Document all communication and maintain appropriate records and maintain a database of client information
• Lead/assist in clinical data for Tempus-sequenced patients

Preferred Qualifications

Bilingual a huge plus