Voxy is hiring a
Customer Support Representative
Voxy
π΅ ~$60k-$70k
πRemote - Thailand
Please let Voxy know you found this job on JobsCollider. Thanks! π
Summary
Join Voxy's Product team as a Customer Support Representative to help teach the world English through innovative technology and research-driven learning activities.
Requirements
- Well-versed in customer service tools
- A people-person that can exercise diplomacy, tact, and grace under pressure when working through customers issues
- Strong verbal and written communication skills, with expertise in writing concisely
- Ability to troubleshoot complex technical issues
- Demonstrated ability to multi-task while maintaining a strong attention to detail
- Must be patient, amiable, confident and a good listener
- Able to work 40 hours per week; shift time to be determined
- Proficiency in English
Responsibilities
- Provide support and encourage customers throughout their experience
- Share advice and tips to help customers reach their goals
- Manage large amounts of incoming emails
- Identify and assess customersβ needs
- Correctly tag customer interactions
- Act as the main point of contact for all technical related issues from customers
- Manage onboarding and setup of new customers
- Investigate and identify tech and configuration issues reported by customers
- Receive complaints and provide appropriate solutions and alternatives within time limits
- Interact with internal teams, especially Product, Customer Success, and Channel in order to solve customers' issues and questions
- Analyze most frequently requests received, propose action plans
- Join designated projects related to customer experience
Preferred Qualifications
- Proficiency in Spanish or other languages a plus (can be learned on the job)
- Experience working with Zendesk and working remotely is a plus
Benefits
- Competitive salary
- Remote-friendly work policies
- Language classes w/ Voxy & Fluentify
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Please let Voxy know you found this job on JobsCollider. Thanks! π