Customer Support Representative

Summary

Join Yellow Social Interactive, a leader in social gaming, and become a key member of our Customer Support Team. You will provide exceptional customer service via email and live chat, resolving product and service issues and maintaining customer records. This role demands excellent communication, problem-solving, and multitasking skills. The position requires fluency in English and customer support experience. We offer a competitive salary, private health insurance, training, professional development opportunities, a dynamic work environment, and performance bonuses. The successful candidate will work a rotating schedule, including weekends and holidays.

Requirements

• Fluent in English
• Customer support experience
• Strong contact handling skills and active listening
• Familiarity with CRM systems and practices
• Ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritise, and manage time effectively

Responsibilities

• Serve customers by providing product and service information and resolving product and service problems
• Maintain customer records by updating account information
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem
• Recommend potential products or services to management by collecting customer information and analysing customer needs
• Contribute to team effort by accomplishing related results as needed
• Meet personal/customer service team targets
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Benefits

• Private Health Insurance
• Training & Opportunities for professional development
• Dynamic and collaborative work environment
• Performance Bonus