Enumerate is hiring a
Customer Support Specialist

Summary

Join Enumerate as a Customer Support Specialist! This full-time hourly role involves providing prompt, high-quality support to customers via phone or Zendesk ticketing system, learning about property management, HOAs, and top performing accounting software, and working in collaboration with other staff members. The role is based in Clearwater, Florida or Knoxville, TN offices, with hybrid work eligibility.

Requirements

• 2 years experience in a contact center environment
• Excellent interpersonal and communication skills, both written and verbal, while also being proficient in de-escalation techniques
• Proven multitasker able to work in an omnichannel environment
• Independent problem solver, a mindset for troubleshooting
• Able to work in the US without sponsorship

Responsibilities

• Provide prompt, high-quality support
• Answering customer questions in a timely and accurate manner via phone or Zendesk ticketing system
• Giving solutions advice and guiding customers through the features and functions of a product
• Keeping a good working relationship with customers
• Working in collaboration with other staff members to ensure that all company rules and regulations are consistently followed
• Assessing customers and communicating their feedback on the products with peers and leadership
• Ensuring appropriate customer follow-up to ensure that their technical problems are resolved

Preferred Qualifications

• Proficiency in Microsoft Office and ZenDesk
• Experience with accounting and/or property management terminology

Benefits

• Competitive salaries
• Medical (including a $0 option for employees)
• Dental, vision, life and disability coverage
• Paid vacation, paid holidays
• Tuition reimbursement
• $1,000 employee referral program
• 401(k) plan
• When possible, fun in-person perks like pet-friendly offices, paid food trucks and company outings