HST Pathways is hiring a
Customer Support Specialist

Summary

HST Pathways is seeking a Customer Support Specialist to serve as the primary point of contact for all service and support related questions for their application offerings. The role requires exceptional customer service skills, problem-solving abilities, and technical proficiency. A Bachelor's degree is recommended, and healthcare or clinical experience is preferred. The company offers remote work, health benefits, flexible paid time off, 11 company holidays per year, paid parental leave, a 401K with matching contributions, learning and development allowance, and a diverse, inclusive team culture.

Requirements

• Bachelor’s degree recommended
• Proficient in MS Office and related products
• Technically savvy with an ability to easily learn new software (echart or practice management experience preferred)

Responsibilities

• Serve as the customer’s point of contact for all service and support related questions
• Troubleshoot and resolve application and customer workflow problems with exceptional customer service skills
• Deliver an exceptional client experience by identifying and documenting client needs and issues
• Answer incoming customer inquiries, effectively applying problem solving techniques, educating clients and following issues through to their successful resolution
• Provide consistent, timely, professional and high-quality client support, every day, all the time, no matter what
• Establish procedures to ensure client satisfaction and quality service delivery
• Communicate and collaborate across teams and departments to help solve issues
• Replicate and document issues for further escalation
• Participate in quality assurance and application testing of software as required

Preferred Qualifications

• Healthcare or clinical experience preferred
• Exceptional communication skills for both internal and external communications
• Able to manage many ongoing activities and tasks in a fast-paced environment

Benefits

• Remote work environment
• Health benefits paid for employee
• Flexible Paid Time Off Policy
• 11 company holidays per year
• Paid parental leave
• 401K with matching contributions
• Learning and development allowance
• A diverse, inclusive, and fun team!