Alan is hiring a
Customer Support Specialist

Summary

The job is for a Customer Support Specialist at Alan, a health care company that simplifies access to care and empowers individuals to be healthier physically and mentally. The role involves handling admin requests, improving processes, collaborating with various teams, and mentoring junior team members.

Requirements

• Have a genuine passion for caring for admins and solving their problems
• Can speak and write impeccable French and English
• Are comfortable with technology and using various digital tools
• Are at ease with answering requests and onboarding admins on specific topics via email, chat, phone, video meetings, onsite meetings, or workshops
• Have a very empathetic and serene state of mind
• Are motivated and with a ‘builder’ mindset
• Have an enthusiasm for teamwork and learning
• Want to develop customer-facing skills by creating a strong relationship with our admins

Responsibilities

• Handle admin requests in a meaningful, delightful, and timely manner
• Be the main point of contact for operational topics such as affiliation, payroll management, and billing
• Contribute to process improvements, tool optimization, and organizational methods
• Collaborate with various teams such as Key Account Managers, Customer Success Managers, Ops, Sales, Pre-Sales, and Engineering
• Mentor more junior members of the Care team

Benefits

• Generous equity packages
• HQ office space, sponsored co-working hubs, or full-remote options
• Top of the range equipment
• Flexible vacation policy and working hours
• Delightful healthcare insurance for you and your family
• Transport benefits
• Learning & Training opportunities
• Extended parental leave