ChowNow is hiring a
Customer Support Specialist

Summary

Join our team as a Customer Support Specialist and help restaurants thrive! We're looking for someone who is passionate about customer service, has experience with ticket-based systems, and can work in a fast-paced environment. As a remote or hybrid position, you'll be part of a dynamic team that values diversity, teamwork, and mutual respect.

Requirements

• Experience with ticket-based systems (Helpscout, Salesforce, Zendesk, etc.)
• Available to begin a shift as early as 7:00am and end as late as 11:00pm, including weekends
• Available to work some holidays (with additional benefits for doing so)
• Solid foundation in customer service including written and verbal communication with customers
• Smart, independent, self-motivated, empathetic, passionate about supporting our customers, and a team player even in stressful situations
• Incredibly organized, detail-oriented, and capable of handling multiple responsibilities at the same time, specifically a high-volume of inbound phone calls

Responsibilities

• Complete the ChowNow & Cuboh Onboarding
• Learn about Cuboh and about the restaurant industry, gaining an understanding of our product and our customers
• Complete all scheduled pieces of training to learn how to use all internal tools and how each of the features of the product work
• Ask questions and get started on hands-on experience
• Consistently handle customer inquiries within set SLAs
• Prioritize and escalate issues in way that focuses on the most critical customer needs
• Gain a solid understanding of Cuboh platform and services
• Bring process improvement ideas and documentation skills to the table

Benefits

• $23.08/hr CAD expected pay range
• Ongoing training and growth opportunities
• Mental Health Coverage - several programs to support your mental health and wellness goals
• Unlimited paid vacation
• Flexible work space (remote, hybrid, or travel-friendly)
• Fun and inclusive culture, summer and holiday get-togethers and lots of committees you can get involved in
• Comprehensive benefits plan (health, dental and short-term counseling)
• Dog-friendly downtown office in Victoria, BC (accessible by transit and close to a diverse range of restaurants)
• In-office perks - building gym, regular team building activities, unlimited coffee, tea and hot chocolate, town hall snacks
• Employer-contributing student loan assistance program or continuing education reimbursement program
• Employee Stock Incentive Plan