PTW is hiring a
Customer Support Specialist

Summary

Join a dynamic and entrepreneurial culture as a Contract Employee in the customer service operations team at PTW, providing support to Korean players via chat and email.

Requirements

• Business level Korean
• Native reading and writing skills in Korean
• Experience in translation and/or localization is appreciated
• Passionate about the video game industry
• Strong logical thinking
• Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment
• Able to deliver excellent customer service via email and chat
• Able to understand games from a gamer’s perspective
• Capable of analyzing and solving information accurately and swiftly within guidelines
• Possesses a team player mentality

Responsibilities

• Support the customer service operations including but not limited to evaluating, monitoring, analysing of results, and implementing any changes
• Perform Korean language translation and proofreading where necessary
• Respond and support Korean players issues via chat and email, including but not limited to password resets and more

Benefits

Up to 50,000 yen reimbursement or train pass