Customer Support Specialist

Summary

Join CloudTalk, a global SaaS company, as a Customer Support L1 representative and be a key player in providing top-tier technical support. Work with a diverse international client base, helping them with CloudTalk's AI-powered business communication platform. This role requires experience in technical support and a passion for learning. Enjoy a fast-paced, innovative environment with opportunities for personal and professional growth, including 1:1 coaching and a learning and development budget. CloudTalk offers a unique work schedule, flexible benefits like unlimited paid time off, and a vibrant global community. The ideal candidate is a team player, self-starter, and problem-solver with a growth mindset.

Requirements

• Experience working in technical support is required
• Languages: English fluent
• Work Shift : willingness to work according to a work shift schedule (divided into long weeks (Mon, Tue, Fri, Sat, Sun) and short weeks (Wed, Thu) from 9:00PM-9:30AM CET)
• Team Player: You’re ready to support your teammates and contribute to a positive work environment
• Self-Starter and Problem-solver : You take ownership of your tasks, work with minimal supervision and solve problems, not tickets
• Learning Mindset : You’re eager to continuously grow your skills and knowledge

Responsibilities

• Provide top-tier technical support via chat and email to both new and existing customers
• Build and maintain lasting customer relationships
• Work with a diverse, international client base spanning multiple industries and regions
• Help improve our technical documentation and internal knowledge base for troubleshooting purposes
• Represent CloudTalk professionally while solving customer issues with empathy and efficiency

Preferred Qualifications

Experience working with SaaS products is a plus; basic API concepts and IPv4 networking concept understanding is an advantage

Benefits

• 1-1 Coaching sessions with our resident communications advisor
• Leaders Academy & Learning and Development Budget
• Unlimited Paid Time Off
• Volunteering Days
• Home office budget
• MacBook for work
• Recharge Fridays once per quarter
• Fitness Allowance
• Referral bonuses
• Virtual & physical team buildings
• Company merchandise