Digication is hiring a
Customer Support Specialist

Summary

The job is for a Customer Support Specialist at Digication, a remote company that focuses on providing online portfolio solutions to educational institutions. The role involves customer support, technical troubleshooting, and occasional project work. The position requires strong communication skills, critical thinking, excellent customer service, and familiarity with various software tools.

Requirements

• Enthusiasm, energy, professionalism and the ability to work remotely with a fast-paced cooperative team
• Experience in customer service
• Strong written communication skills required
• Strong critical thinking skills required
• Excellent customer service skills
• Excellent presentation skills, both in-person, on the phone and via web conference
• Strong prioritization, organizational and project management skills
• Strong knowledge of Google Docs, Word, PowerPoint and Microsoft Excel

Responsibilities

• Respond to customer-generated tickets, calls, and emails with appropriate solutions
• Investigate and troubleshoot technical issues reported by customers
• Escalate urgent and complex issues to senior team members
• Assist with projects such as video editing, blogging, photo editing, documentation and training creation as projects arise and time allows

Preferred Qualifications

• Experience in higher education preferred
• Experience with educational technology preferred
• Basic HTML skills preferred
• Familiarity with Digication a major plus
• Familiarity with Zoom, Asana, Slack, and Zendesk a plus

Benefits

• 25-30 hours per week, $25/hour
• Gym membership or wellness reimbursement of up to $50.00/month
• Internet reimbursement up to $100.00/month
• Macbook
• Remote position