Customer Support Specialist

Summary

Join Juniper Square's Customer Support team as a Customer Support Specialist! You'll provide exceptional technical assistance to private equity clients, troubleshoot complex issues, and collaborate cross-functionally. This role requires strong communication, problem-solving, and technical skills. You'll build valuable B2B customer relationships and contribute to product development. Opportunities for professional growth within Customer Success, Technical Consulting, Sales, or Customer Enablement are available. Juniper Square offers a flexible work environment and a variety of benefits.

Requirements

• Bachelor’s degree (Finance, Accounting, Economics, MIS, or business related degree preferred)
• 3+ years of professional experience in relevant setting
• Excellent written and verbal communication skills
• Demonstrate assertiveness and perseverance when resolving customer requests
• Team-first attitude, high level of empathy, and passion for helping others
• Strong troubleshooting, problem solving, and analytical ability
• Excellent time management and organizational skills
• Strong technical aptitude and a desire to learn and develop new skills
• Ability and openness to work 9 AM -6 PM local business hours as base hours, but with flexible for later hours for initial training and some ongoing training requirements

Responsibilities

• Deliver outstanding technical assistance to our customers via phone, email, and chat while taking ownership of timely solutions
• Build knowledge of our evolving software and the private markets industry in order to be a go-to expert who can share best practices and guide customers to success
• Build valuable B2B customer-facing skills by developing strong relationships with customers and acting as their trusted advisor, visiting clients on-site periodically
• Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement solutions for our customers
• As needed, guide customers throughout their onboarding journey and hold client meetings to review their needs for success
• Advocate by sharing customer feedback to inform product development and software improvements
• Contribute towards cross-functional initiatives and strategic projects
• Develop and refine internal documentation, processes, and procedures
• Contribute to our positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise

Preferred Qualifications

Finance, Accounting, Economics, MIS, or business related degree

Benefits

• Comprehensive paid holiday leave in addition to company-recognized holidays
• Paid family leave, medical leave, and bereavement leave policies
• Pension contributions
• Annual professional development stipend
• Base salary
• Equity