Customer Support Specialist

Summary

Join Nielsen as a Bilingual Customer Support Specialist and work remotely from your home in Mexico (within 2 hours of Mexico City)! This full-time, flexible position offers the opportunity to utilize your English and Spanish fluency while handling inbound and outbound calls, scheduling, data collection, and basic troubleshooting. You'll contribute to Nielsen's global market research efforts, developing valuable customer service and data collection skills. Nielsen provides the necessary equipment and offers a flexible schedule, but requires in-person orientation in Mexico City. This role is ideal for those seeking a dynamic, home-based position with a global impact.

Requirements

• Fluency in both English and Spanish (written and spoken)
• Ability to attend in-person 1 day orientation in Mexico City
• Strong communication skills and a customer-oriented mindset
• Comfort with technology and ability to troubleshoot basic issues
• Excellent multitasking abilities and attention to detail
• Flexibility to work in a dynamic, fast-paced environment
• Ability to work independently in a remote setting
• Reliable internet connection for remote work
• A quiet, dedicated home workspace
• High-speed internet connection
• Flexibility to work evenings and weekends
• Ability to attend in-person orientation in Mexico City for Day 1

Responsibilities

• Handle both inbound and outbound calls
• Perform essential tasks such as scheduling, data collection, basic troubleshooting
• Provide action reminders
• Meet high standards of productivity, performance, and quality
• Contribute to Nielsen's global market research efforts

Preferred Qualifications

Previous experience in customer service or call center environment

Benefits

• Full-time, flexible position based in Mexico
• Work from your home office after initial orientation
• Equipment provided by Nielsen