Customer Support Specialist

Summary

Join Patrianna as a Customer Support Specialist and provide exceptional customer service in a fast-paced, 24/7 environment. You will interact with customers via email, live chat, and phone, resolving issues and answering queries. Maintain accurate customer records and strive to exceed performance goals. This role requires at least one year of customer service experience in the igaming industry and strong communication skills. A Bachelor's degree is preferred, but not required. Patrianna offers a competitive salary, flexible remote work, training opportunities, and potential for career growth.

Requirements

• Have a minimum of 1 year in a customer service role, in the igaming industry (casino/sportsbooks/social gaming)
• Possess strong contact handling and active listening skills
• Be proficient with Zendesk and IT systems
• Have excellent communication and presentation skills in English
• Be customer-focused, adaptable to different personalities, able to multitask, prioritize, and manage time effectively without close supervision
• Provide a self-provided laptop or PC (Intel i5 4th Gen or higher, Windows 10 or newer)
• Have a minimum 8 GB RAM, 1 GB HDD space
• Have a reliable internet connection with minimum 10 Mbps upload and download speeds, and a backup internet provider
• Have a USB headset (noise-canceling), web camera

Responsibilities

• Provide accurate information about products and services
• Resolve issues and answer queries swiftly and professionally
• Maintain and update customer records and interaction logs accurately, ensuring all communications are recorded and documentation is filed correctly
• Address customer complaints by identifying problems, devising effective solutions, and following up to ensure resolution
• Recommend potential products or services by analyzing customer needs and feedback
• Meet and exceed weekly, monthly, and quarterly targets aligned with the company's KPIs and SLAs
• Go the extra mile to engage customers, fostering a positive experience and enhancing customer satisfaction

Preferred Qualifications

• Have a Bachelor’s degree
• Have at least 2 years of college education

Benefits

• Competitive salary
• Flexible, remote work environment
• Opportunities for training and development
• Potential for career growth in a rapidly expanding global company