Sales Support Specialist

Summary

Join A Place for Mom as a Sales Support Specialist and become a critical part of our sales team's success. You will triage and resolve issues, create and share resources, optimize CRM configuration, and provide regular status updates. This role requires strong problem-solving skills, a customer service orientation, and excellent collaboration abilities. You will work cross-functionally to identify and resolve issues, continuously seeking to improve advisor workflows. Expertise in CRM tools and the ability to develop sales collateral are essential. The position offers a competitive salary and benefits package.

Requirements

• 2-3 years of experience in a sales support function such as: sales enablement, training, operations, or workforce management
• Ability to operate in a fast-paced environment
• Excellent organization and time management skills
• Experience using Excel and other word processing tools to manipulate data and communicate information

Responsibilities

• Triage and respond to support tickets submitted by sales team members and managers
• Communicate regular status updates to sales and operations leadership, including aggregating data to determine trends
• Work cross functionally to identify root causes, escalate and resolve issues
• Continuously seek to understand the Senior Living Advisor role by shadowing, listening to calls, and understanding day-to-day workflows to ensure support solutions are well rounded and driving business outcomes
• Own results for improving advisor workflows and addressing pain points.  Monitor metrics such as issue resolution time and take accountability for driving improvements
• Serve as an expert in A Place for Mom’s Customer Relationship Management (CRM) tools and work with technology teams to trouble shoot issues and adjust configurations accordingly
• Support the Sales Enablement team in development of collateral (job aids, etc.) to address common issues and clarify expectations
• Help with ad hoc third-party tool configuration and support, acting as a liaison between A Place for Mom sales staff and vendor support teams

Preferred Qualifications

• Prior experience with ticketing systems (such as Zendesk) preferred
• Prior experience working in a call center environment preferred

Benefits

• 401(k) plus match
• Dental insurance
• Health insurance
• Vision insurance
• Paid Time Off