Experian is hiring a
Customer Support Specialist

Summary

Join Experian as a Customer Care Specialist in Allen, TX. Provide top-notch customer service and technical support assistance remotely. Assist with credit-related memberships, services, and product offerings, educate consumers on credit bureau processes, and handle escalated customer issues.

Requirements

• High School Diploma or GED
• At least one year of customer service experience
• Comfortable using a computer to perform operations
• Can pass a criminal background check, employment verification, education verification, credit check and a drug screen

Responsibilities

• Take In-Bound calls to assist with credit-related memberships, services, and product offerings; and advocate for solutions that will help consumers improve their creditworthiness
• Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections
• Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area
• Handle escalated customer issues

Preferred Qualifications

High-speed internet service (minimum 25 mbps download/ 5 mbps upload)

Benefits

• This role is eligible for a $1,500 performance bonus which is paid out after completing 90 and 180 days of employment
• Core benefits including full medical, dental, vision, and matching 401K
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays