Teramind is hiring a
Customer Support Specialist

Summary

Join Teramind as a Customer Support Specialist in our global team, providing technical support to customers via chat and email during specified hours. The role requires strong communication skills, interpersonal skills, reading comprehension, attention to detail, and familiarity with ticketing systems. This is a remote job offering competitive salary, career-growth opportunities, flexible time off, and ongoing training and development.

Requirements

• Minimum 2 years of relevant experience as technical support/support engineer/customer support or in a similar role
• Strong written and verbal communication skills in English
• Strong interpersonal skills and ability to work with customers & cross-functional teams
• Has strong reading comprehension and attention to detail
• Customer service experience and familiarity with ticketing systems or other written customer interactions
• Ability to translate intricate technical details to simple, understandable terms

Responsibilities

• Provide technical support to our customers
• Maintain high customer satisfaction while managing operational expectations
• Become a product expert and maintain a deep understanding of product functionality
• Evaluate and analyze issues & their impact to resolve or escalate tickets as needed
• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
• Identify trends in support requests to help create long-term solutions

Preferred Qualifications

• Ability to navigate comfortably in Linux, Windows, and MacOS
• Knowledge of PostgreSQL
• Knowledge of Intercom or similar ticketing system
• Basic understanding of B2B SaaS products, IT security

Benefits

• Competitive salary with a focus on a global market
• Career-growth opportunities
• Flexible Time Off and Paid Time Off benefits
• Ongoing training and development opportunities