Grammarly is hiring a
Customer Support Specialist

Summary

Join Grammarly's Customer Support team as a Customer Support Specialist and provide timely, empathetic help to customers. This role involves assistance in product-related issues, including planning, installation, training, troubleshooting, maintenance, upgrading, and off-boarding.

Requirements

• Wakes up in the morning wanting to provide exceptional service experience
• Has excellent written and spoken English
• Is a good communicator with strong critical thinking and problem-solving skills
• Has strong reading comprehension and attention to detail
• Has customer service experience and familiarity with ticketing systems or other written customer interactions
• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable
• Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust

Responsibilities

• Provide timely, empathetic help that keeps the customer’s needs at the forefront of every interaction
• Assist in product-related issues, including planning, installation, training, troubleshooting, maintenance, upgrading, and off-boarding
• Maintain positive customer relations and satisfaction by providing service via email (help desk) and working with the rest of the Grammarly teams

Benefits

• Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being
• A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values
• Increased fee: Grammarly generally offers a 50% increased fee to support agents available to render services for at least 3 hours, falling between 8 pm and 8 am CET, and a 100% increased fee to support agents available to render services between 8 pm and 5 am CET