Customer Support Specialist

Summary

Join the Lodgify team as a fully remote Customer Support Specialist to help customers set up their accommodation website and grow their vacation rental business.

Requirements

• Experience in technical customer support or a similar role
• Strong communication skills in English, both verbal and written
• Patience, attention to detail, and a logical approach to problem-solving
• Excellent troubleshooting skills with the ability to diagnose technical issues
• Ability to work independently while managing multiple priorities in a fast-paced environment
• A positive attitude and a strong sense of responsibility
• Experience with CRM and customer support tools like Zendesk, Intercom, or Freshdesk
• Experience in the travel or hospitality industry is a plus!

Responsibilities

• Provide top-tier support via phone, email, or chat
• Ensure customer satisfaction by resolving issues promptly
• Troubleshoot and solve general technical issues related to the Lodgify platform
• Report customer feedback and issues to relevant teams and follow up as needed
• Identify and document any software bugs or issues for continuous improvement

Benefits

• The freedom to work from home
• Salary in EUR/USD!
• Expense Coverage for Computers & Gadgets
• Great culture & working environment with an international team of over 60 different nationalities
• Travel to our yearly team-building events at company's expense
• Boost your earning potential with our referral program that offers paid compensation
• Dive into a career adventure with endless opportunities for growth and development
• Spice up your remote work routine with a dash of fun! Join us for virtual team activities