HST Pathways is hiring a
Customer Support Specialist

Summary

The Customer Support Specialist at HST Pathways serves as the primary point of contact for all service and support related questions for their software applications. The role involves troubleshooting, resolving application issues, delivering exceptional customer service, and communicating effectively with internal and external parties. A Bachelor's degree is recommended, proficiency in MS Office is required, and healthcare or clinical experience is preferred.

Requirements

• Bachelor’s degree recommended
• Proficient in MS Office and related products
• Technically savvy with an ability to easily learn new software (echart or practice management experience preferred)

Responsibilities

• Serve as the customer’s point of contact for all service and support related questions for all HST Pathways application offerings
• Troubleshoot and resolve application and customer workflow problems with exceptional customer service skills
• Deliver an exceptional client experience by identifying and documenting client needs and issues
• Answer incoming customer inquiries, effectively applying problem solving techniques, educating clients and following issues through to their successful resolution
• Provide consistent, timely, professional and high-quality client support, every day, all the time, no matter what
• Establish procedures to ensure client satisfaction and quality service delivery
• Communicate and collaborate across teams and departments to help solve issues
• Replicate and document issues for further escalation
• Participate in quality assurance and application testing of software as required

Preferred Qualifications

• Healthcare or clinical experience preferred
• Exceptional communication skills for both internal and external communications
• Able to manage many ongoing activities and tasks in a fast-paced environment

Benefits

• Remote work environment
• Health benefits paid for employee
• Flexible Paid Time Off Policy
• 11 company holidays per year
• Paid parental leave
• 401K with matching contributions
• Learning and development allowance
• A diverse, inclusive, and fun team!