Javelo is hiring a
Customer Support Specialist

Summary

The job is a Support Specialist position in Paris or remote within France on full-time basis. The role involves providing customer support for the Talent Management Suite and working closely with other departments. The employee should have 1 year of experience in a client-facing role, fluent French and excellent English language skills, strong technical skills, passion for customer service, team player attitude, curiosity, great listening skills, adaptability, eagerness to develop, and a customer-centric approach.

Requirements

• 1 year of experience in a customer care/client-facing role
• Fluent French & excellent English language skills

Responsibilities

• Provide friendly, precise 1st line support via our ticketing system (we use Intercom) in form of chats, email and phone support
• Be responsible for the care of our French & English speaking customers, resolving issues, answering questions, and listening to their feedback

Preferred Qualifications

Possessing strong technical skills is highly advantageous

Benefits

• Flexible remote work policy
• Alan Blue Healthcare plan
• 50% Pass Navigo reimbursed
• 25 paid holidays per year + RTT (between 7 and 12 days, depending on the year)
• 1 sophrology session per month
• MacBook and iPhone (if needed in the job) provided
• Subscription plan to Moka.Care to take care of yourself
• ���1000 training budget per year to keep you sharp and in tune with trends
• ���400 travel budget to visit your colleagues in Amsterdam
• ���200 home office setup budget to make your remote work more convenient