Polish Customer Support Specialist

Summary

Join a dynamic & multicultural team and let your new journey begin in Greece! As the first point of contact for all Polish-speaking customers, you will identify and assess customer needs, assist with account management, resolve post-sales requests, and deliver high-quality support.

Requirements

• Native-level or near-native level in Polish language, along with good English skills
• Tech savvy, curious and problem-solving acumen
• Able to identify technical issues and suggest immediate solutions to clients
• Provide systematic assistance to customers in a communicative manner
• High School Diploma holder

Responsibilities

• Act as the first point of contact for all the Polish-speaking customers
• Identify and assess customers’ needs to achieve satisfaction
• Assist customers to manage/secure their account & passwords
• Resolve customers’ online store post-sales requests
• Deliver high-quality support
• Manage large amounts of incoming calls & emails
• Build sustainable relationships and trust with customer accounts
• Handle customer complaints, provide appropriate solutions

Benefits

• Excellent salary
• Performance-based bonus
• First-class ongoing training and development
• Remote opportunities all over Greece
• Career development opportunities
• Relocation package in case you reside outside of Greece