More Staffing is hiring a
Customer Support Specialist
closedMore Staffing
π΅ ~$98k-$151k
πRemote - Philippines
Summary
Stack Athletics is seeking a detail-oriented Customer Support Specialist to join their team in a remote, full-time role. The candidate should have strong communication skills, proficiency in using Tidio, Gmail, Facebook Messenger, and Instagram Messenger, and previous experience in a customer support role, preferably in an e-commerce or Shopify-based environment.
Requirements
- Previous experience in a customer support role, preferably in an e-commerce or Shopify-based environment
- Proficiency in using Tidio, Gmail, Facebook Messenger, and Instagram Messenger
- Excellent written and verbal communication skills
- Strong problem-solving skills
- Highly organized with strong attention to detail
Responsibilities
- Provide prompt and professional customer support via Tidio, Gmail, and Facebook/Instagram Messenger
- Respond to customer inquiries, resolve issues, and offer product information and assistance
- Make outbound calls to clients when necessary
- Identify and troubleshoot customer issues, working closely with other team members
- Accurately document customer interactions and maintain detailed records of customer issues and resolutions
- Provide feedback to the management team on common customer issues and suggestions for process improvements. Generate reports as needed
- Maintain a deep understanding of our products and services to provide accurate information and support to customers
- Work collaboratively with other departments to resolve customer issues and improve the overall customer experience
Preferred Qualifications
- Experience making customer support phone calls
- Familiarity with other customer support tools and platforms
- A proactive approach to identifying and resolving customer issues
This job is filled or no longer available
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