PartnerHero is hiring a
Customer Support Specialist

Summary

PartnerHero is seeking compassionate and organized individuals with at least 1 year of customer support experience for a remote role in their Customer Support team based in specific US states. The role involves assisting patients with onboarding to an online platform through inbound calls, troubleshooting issues, and supporting clients in finding providers. The company offers full-time employment, competitive compensation, wellness programs, attractive benefits package, training opportunities, 1-on-1 coaching, and a dedicated psychologist for support.

Requirements

• 1 year experience in customer support with email, phone, and/or live chat
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations
• Proven ability to handle a high volume of customer interactions
• Strong conflict resolution skills and ability to be empathetic in challenging situations
• Understanding of active listening techniques
• Comfortable using a computer

Responsibilities

• Provide a high-standard of empathetic and solution-oriented support to clients and providers through voice (inbound call support)
• Troubleshoot and address platform issues that patients and providers are experiencing
• Support clients in finding providers who meet their needs based on the client or provider request
• Navigate high-acuity interactions with empathy and/or positivity
• Perform other customer support functions as needed

Benefits

• Full-time employment
• Competitive compensation based on experience
• A dedicated wellness program, including support from an in-house psychologist
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development