PartnerHero is hiring a
Customer Support Specialist

Summary

The job is for a B2C Customer Service Specialist in a Crypto Platform Program at PartnerHero. The role involves providing support to business clients, collaborating with other teams, and utilizing CRM tools. The candidate should have relevant experience and skills in customer service, cryptocurrency, and communication.

Requirements

• At least 2 year of experience in Customer Service or Technical Support in the BPO industry
• Solid experience in B2B customer service or account management
• Experience with Cryptocurrency - either for work or as a hobby. This includes knowledge of cryptocurrency concepts, blockchain technology, and industry trends
• Proficiency in using CRM platforms
• Excellent communication skills, both written and verbal, with the ability to articulate complex technical information clearly and concisely
• Strong problem-solving skills and the ability to navigate and resolve client issues in a fast-paced environment
• Self-motivated with a strong sense of accountability and attention to detail
• Flexibility to adapt to changing priorities and work effectively both independently and as part of a team

Responsibilities

• Serve as the primary point of contact for our business clients, providing timely and personalized support via various channels including email, phone, and messaging platforms
• Collaborate closely with the Sales and Account Management teams to onboard new clients, assist with account setup, and provide training on platform features and functionalities
• Proactively identify and address client inquiries, concerns, and technical issues to ensure a seamless user experience
• Utilize CRM tools to track client interactions, maintain accurate records, and monitor client satisfaction levels
• Advocate for clients internally, communicating their needs and feedback to relevant teams to drive product improvements and enhancements

Benefits

• Full-time employment
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development