RateHawk is hiring a
Customer Support Specialist

Summary

The job is for a Customer Support Specialist who will resolve retail and corporate problems effectively, communicate with clients, suppliers, and work in CRM systems. No prior experience is required but knowledge of English at an Upper Intermediate level is necessary. The role offers remote work, a young and active team, rotating shifts, salary plus bonus, learning opportunities, corporate discounts, and interesting tasks.

Requirements

• Knowledge of English on at least Upper Intermediate level (both spoken and written)
• Kindness, stress-resistance, politeness and responsibility
• Ability to learn quickly and be results-focused
• A functioning computer and microphone

Responsibilities

• Rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system
• Advising clients on all matters concerning bookings and our product
• Communication with suppliers, hotels and clients by email and phone
• Working in CRM systems and with our internal databases

Preferred Qualifications

Remote work

Benefits

• A young and active team of super specialists
• Schedule: 2/2 rotating shifts (2 days work from 8 a.m. to 8 p.m. Serbia time / 2 days off, including weekends)
• Salary 800 euro + till 250 euro bonus kpi
• Interesting and ambitious tasks that will take you to the next professional level
• Learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it
• Corporate discounts on hotels and other services