RevolutionParts is hiring a
Customer Support Specialist

Summary

RevolutionParts is seeking a flexible Customer Support Specialist to join their growing Customer Success team. The role involves supporting customers via phone and email, troubleshooting eCommerce issues, educating customers, coordinating with the team, and providing feedback cross-functionally. The position offers competitive compensation, career development, benefits, 401K match, parental leave, and other perks.

Requirements

• A passion for providing awesome customer service; you treat every customer interaction as an opportunity to 'wow' our customers
• Experience supporting customers via phone and/or email
• Prior experience working in a technical customer support environment, and can lend your insight into processes, communication, and escalation procedures
• An understanding of or previous experience in eCommerce; technical experience with websites a plus!

Responsibilities

• Support our customers on the phone and over email to resolve their issues accurately and as quickly as possible
• Troubleshoot common eCommerce issues with shopping carts, marketplaces, shipping settings, payment settings, and checkout issues
• Educate customers on key aspects of their service during interactions and by creating content for our knowledge base
• Coordinate with the team to keep data on customer interactions and continuously improve our processes

Preferred Qualifications

Experience with Google Analytics, SEO, or Marketplaces (eBay/Amazon) is a bonus!

Benefits

• Competitive compensation
• Career development
• Benefits
• 401K match
• Parental leave