Customer Support Specialist

Summary

Join Snap! Mobile, Inc. as a remote Customer Support Specialist and become the face of our Enterprise business! This critical role involves resolving customer issues across all Snap product offerings via phone, email, and live chat. You will provide best-in-class support for administrative leaders, users, and Snap! employees. The ideal candidate is self-motivated, dependable, well-organized, and adaptable with strong communication skills. This is a full-time, hourly position open to any location in the continental US, with a schedule of 9:00 AM-6:00 PM PST. Hourly pay is $19-21/HR depending on experience. We offer a comprehensive benefits package.

Requirements

• High School Diploma
• Strong written and verbal communication skills
• Ability to balance multiple projects
• A “can-do” attitude
• Must thrive in a fast-paced, energetic work environment
• Comfortable and confident on the phone while able to think quickly under pressure

Responsibilities

• Respond promptly to customer inquiries in accordance with our SLAs
• Take ownership of customer issues and see them through to resolution
• Assist prospective customers by directing them to the appropriate Account Executive and confidently answering questions about the various sales tools within Snap OS
• Proactively reach out to customers upon identifying issues
• Collaborate cross-functionally to address system issues
• Tag and categorize issues appropriately using our internal ticketing tool
• Collect feedback directly from customers and bring it to the attention of the relevant internal stakeholders as necessary
• Contribute to the ongoing improvement of our business systems and processes related to customer operations, internal knowledge base articles, and more
• Undertake additional projects as assigned by management

Preferred Qualifications

• Bachelor’s degree
• 1-2 years experience in Customer Service
• Basic skills in Microsoft Office
• Positive Attitude
• Comfortable working from home and independently
• Fast Learner – eager to take initiative
• Hard Working and Determined

Benefits

• Medical, Dental, Vision
• 401K with a 4% match from the company
• 13 Paid Holidays
• Paid time off