Teem is hiring a
Customer Support Specialist

Summary

The job description is for a Customer Support Specialist role at Teem based in Argentina, Brazil, or El Salvador. The candidate must be proficient in English and have prior experience in customer support. Responsibilities include handling customer inquiries, troubleshooting issues, collaborating with cross-functional teams, and documenting interactions. Requirements include excellent communication skills, strong problem-solving abilities, ability to multitask, attention to detail, ability to remain calm under stress, experience with customer support software and CRM systems, and the ability to work independently as well as in a team environment.

Requirements

• Prior experience in customer support or a similar role
• Excellent communication skills, both written and verbal
• Strong problem-solving and troubleshooting abilities
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy
• Ability to remain calm and professional in stressful situations
• Experience with customer support software and CRM systems
• Ability to work independently as well as in a team environment

Responsibilities

• Respond to incoming customer inquiries via phone, email, and chat in a timely and professional manner
• Provide accurate and complete information to customers regarding our products and services
• Troubleshoot and resolve customer issues effectively and efficiently
• Escalate complex issues to higher-level support teams when necessary
• Document customer interactions and update our customer support system with relevant information
• Collaborate with cross-functional teams to ensure customer satisfaction

Benefits

• Work remotely: Enjoy the flexibility of working from home in a comfortable and productive environment
• Be Trained & Developed: We value our staff and are committed to developing their skills with our comprehensive training programs
• Earn in USD: Secure a rewarding position that pays in dollars