Customer Support Specialist

Summary

Join VTS as a Customer Support Specialist and be a vital part of delivering exceptional customer experiences to our global clientele. You will act as a key resource for platform expertise, interacting with users across various levels of the commercial real estate industry. This role involves extensive inter-team collaboration, problem-solving, and contributing to team growth. The position requires strong communication, analytical, and technical skills, along with the ability to work independently and as part of a team. This is a 1-year contract position with the possibility of extension and remote work option. VTS offers a comprehensive benefits package, including competitive compensation, health benefits, 401k, and a flexible PTO policy.

Requirements

• Proven excellence in a customer service position, ideally within the SaaS industry
• Strong oral and written communication skills, with the ability to communicate technical concepts in simple, accessible language
• Very strong analytical thinker
• Maintains composure under pressure
• Fast learner with strong technical understanding
• The ideal candidate should have experience with writing simple conditional logic to retrieve, update, and manage data effectively
• Excels independently and in a team environment
• Experience with a ticketing system, such as Zendesk, Zoho Desk, Intercom, etc

Responsibilities

• Be our customers' first point of contact, providing friendly and efficient support
• Help our clients be the best at what they do by explaining the platform functionality and tools
• Investigate and troubleshoot internal and customer-reported issues
• Log defects and provide follow-ups to the clients
• Work with other teams to ensure a consistent client experience

Preferred Qualifications

Experience with Jira, Looker

Benefits

• Competitive compensation
• Comprehensive health benefits (including dental and vision)
• Pre-tax commuter benefits
• A 401(k) plan
• Monthly happy hours
• Wellness events
• Clubs
• Team lunches
• An education stipend to all employees
• Flexible PTO policy
• Generous family leave program
• Executive coaches and our training and career development programs available to all employees