Iterable is hiring a
Customer Trust Lead

Summary

Join Iterable, a top-rated AI-powered customer engagement platform, as a Lead Security Compliance Analyst - Customer Trust. This critical role directly impacts revenue by ensuring customers and prospects receive necessary information on Iterable's security posture. You'll partner with stakeholders to achieve common goals, report directly to the Security, Privacy, and Trust Manager, and have opportunities for growth and development.

Requirements

• Prior experience partnering with Engineering, Legal, Customer Success and Sales organizations
• Customer service mindset
• Working knowledge of industry standard compliance frameworks (ISO, NIST, PCI, SOC2, etc)
• Working knowledge of risk assessment fundamentals (impact analysis, residual risk analysis, mitigation strategies, etc)
• Experience reviewing contracts and dealing with RFPs
• Prior exposure and technical aptitude for understanding application and infrastructure vulnerabilities; especially in cloud environments
• Experience assessing and speaking to compliance and security risks with customers

Responsibilities

• Lead and manage the Customer Trust program
• Problem-solve, devise solutions, and present actionable improvements in how security engages with both our external customers, prospects and internal stakeholders
• Join customer and prospect calls to assist the sales team when speaking about Iterable’s security and compliance posture
• Build and manage cross functional processes between Sales, Customer Success, Privacy, Legal and our Security teams to better assist our customers and prospects
• Project manage cross-functional Trust efforts, including training and Sales enablement
• Manage or produce security and privacy collateral to assist our Sales and Customer Support teams in their discussions with customers and prospects on security related matters
• Manage RFPs that require a heavy security focus
• Review security terms and conditions on both customer and vendor contracts to ensure our commitments and security practices align
• Manage incoming compliance questions via our compliance alias for all security and privacy related inquiries
• Provide backup and assistance during across GRC functions as needed
• Assist when necessary with compliance activities such as compliance risk assessments and compliance reports
• Ability and willingness to crosstrain across multiple functions (vendor risk management and privacy operations) to provide backup to the team

Benefits

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation