CX Associate

Summary

The job is for a Customer Experience Associate at Havenly, a company that offers interior design services. The role involves providing support to customers via various communication channels, resolving complaints, developing product knowledge, maintaining records, collecting feedback, and collaborating with other teams. The position is full-time, remote, and requires 1-3 years of experience in a similar customer-facing role.

Requirements

• 1-3 years experience in a similar customer-facing role
• Familiarity with ecommerce platforms and proficiency in using customer support software and tools
• Excellent written and verbal communication skills
• Strong time management skills
• Empathetic and patient attitude towards customers, strong problem-solving and conflict resolution skills
• Adaptability and a willingness to learn and grow alongside the company

Responsibilities

• Provide friendly and efficient support to customers via various communication channels
• Investigate and resolve customer complaints, order discrepancies, and return requests
• Develop in-depth knowledge of our product offerings, platform features, and policies
• Offer clear and professional communication with customers and vendors
• Maintain detailed records of customer interactions, issues, and resolutions in our customer support system
• Collect and report customer feedback, suggestions, and recurring issues to the relevant teams within the company
• Collaborate with other team members, including sales, logistics, and product teams

Benefits

• Full-time, fully remote position with accrued PTO, paid holidays, and Havenly discount programs, and 401k employer match
• Equal Opportunity Employer