CX Data Analytics

Summary

Join Wellhub, a global wellness platform, as a CX Data Analytics in São Paulo. This role involves transforming raw data into actionable insights, uncovering hidden opportunities, and driving positive change in customer experience. You will collaborate with various teams, sharing your expertise and contributing to a supportive environment that prioritizes wellbeing. Wellhub offers a flexible work environment, comprehensive benefits, and opportunities for career growth.

Requirements

• A SQL expert: You possess advanced SQL skills and can confidently manipulate and analyze large datasets to extract meaningful insights
• A visualization pro: You have proven and required experience in Dataviz and Reporting, using tools like Metabase, Power BI, or Tableau to create dashboards and visualize data effectively
• A data-driven individual: You're passionate about uncovering insights from data and using them to drive positive change
• Excellent in English: You have excellent written and verbal communication skills in English
• A strong communicator: You can effectively communicate complex data and technical concepts to both technical and non-technical audiences
• A collaborative team player: You can work effectively with data engineers, stakeholders, and other teams to achieve shared goals
• A proactive problem-solver: You're a self-starter who thrives in a fast-paced environment, comfortable working with ambiguity and adapting to changing priorities
• A continuous learner: You're curious and eager to learn, with a strong desire to continuously improve your skills and knowledge

Responsibilities

• Empower decision-making: You'll transform raw data into clear and accessible dashboards, helping everyone in the company understand what's happening with our customers
• Uncover hidden opportunities: By diving deep into the data, you'll identify trends and potential issues, allowing us to proactively improve customer experience
• Drive positive change: Your insights will directly contribute to increased customer satisfaction and loyalty, making a real difference in how we interact with our customers
• Collaborate and share knowledge: You'll work closely with different teams, sharing your expertise and helping them use data to make better decisions
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and that of your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance

Benefits

• Health, dental, and life insurance
• At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home
• Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs
• We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted
• Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday
• Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave
• Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development
• An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day