Data Analyst

Summary

Join RYZ Labs as a Data Analyst for a 3-month contract (with potential extension) working remotely from Argentina or Uruguay. You will support a leading Alt-Data workforce insights SaaS platform, assisting clients with platform navigation, data querying, and business analysis. Responsibilities include contributing to product initiatives, developing new reporting strategies, and identifying opportunities for user experience improvement. The ideal candidate possesses a Bachelor's degree or equivalent experience, at least 3 years in customer or technical support, strong SQL skills, and excellent communication skills. The role requires problem-solving abilities, proactiveness, and attention to detail. RYZ Labs offers a remote work environment and a culture focused on customer satisfaction, action-oriented work, ownership, and continuous improvement.

Requirements

• Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business Administration) or equivalent experience
• Minimum of 3 years of experience in a customer support or technical support role, business analysis or intelligence role preferably with data-driven products serving highly sophisticated users (e.g. financial services analysts, engineers, etc.)
• Very Strong level SQL: Common table expressions, Window Functions (lag, lead, partition by)
• Excellent written and verbal communication skills in English: Presenting to top management and ability to explain technical concepts clearly and concisely
• Problem-solving & Critical thinking: Our client is a first-mover in several problem spaces and they need people who feel comfortable tackling tasks where’s also a need to define an approach
• Proactiveness: There are many things to do and they need doers, not people waiting for work to fall on their lap
• Attention to detail: Most of what they deliver has a high-quality standard, they need people who will proactively think about how to test for and ensure quality

Responsibilities

• Help their clients solve their questions regarding our client’s platform and underlying data. This includes guiding new users through the platform, helping users when a new feature is launched, and querying data for specific business analysis that needs to be done by the users
• Participate in product initiatives such as new product releases, analysis of our current users' behaviors to uncover hidden improvement opportunities, and specific target analysis of new workflows within the platform. Identify recurring issues and provide feedback to the product team to improve the overall user experience
• Be a key player in our client’s new reporting strategy helping with the building, designing, and presentation of these reports to our clients

Preferred Qualifications

Business Knowledge: Understanding of company valuation, investing activities, and business decisions; direct relevant experience is a plus

Benefits

• Remote position within Argentina & Uruguay
• Working hours: 10 am - 7 pm EST