Customer Success Analyst

Summary

Join Bloomreach as a Customer Success Analyst and contribute to the world's premier agentic platform for personalization. Analyze customer data, identify usage trends, create dashboards and reports, and provide actionable insights to improve customer satisfaction and support customer growth. Collaborate with various teams, including Customer-facing Field teams, Product, Marketing, Engineering & Finance. Leverage data to identify industry benchmarks and provide actionable insights to Bloomreach customers. Develop and maintain data quality checks, validation rules, and anomaly detection reports. Utilize data to empower Finance and Pricing teams to identify and negotiate through renewals and growth opportunities. Work with some of the top e-retailers in the world, across a myriad of industries. Bloomreach offers a competitive salary, restricted stock units, and other benefits, with the flexibility to work from a Central European office or remotely.

Requirements

• BA/BS in business, data science, economics, sciences, arts, humanities, or engineering degree, with a quantitative background
• 2 years or more in an analytical/quantitative role or Business Intelligence (BI) role
• Strong analytical and problem-solving skills; proficiency in tools such as Excel, SQL, Tableau
• Experience with customer success platforms (Salesforce, Gainsight)
• Ability to work as a team player and also demonstrate ownership in handling projects independently
• Strong project management and organizational skills
• Excellent skills, both verbal and written, to communicate effectively with stakeholders

Responsibilities

• Contribute in the development of self-serve reports
• Design and generate recurring and ad-hoc reports for various stakeholders
• Develop and maintain dashboards using BI tools to monitor business and operational metrics
• Analyze large datasets to identify patterns, trends, and actionable insights
• Help design and refine scalable processes and tools that enhance customer experience
• Leverage data to identify industry benchmarks and provide actionable insights to BR customers
• Develop and maintain data quality checks, validation rules, and anomaly detection reports
• Utilize data to empower Finance and Pricing teams to identify and negotiate through renewals and growth opportunities

Preferred Qualifications

• Experience with Tableau, Google Analytics, Coremetrics, and Adobe SiteCatalyst (Omniture)
• Experience with data modeling and data warehousing concepts
• Exposure to A/B Testing or Multivariate Testing
• Experience in SaaS or technology environments

Benefits

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes
• We believe in flexible working hours to accommodate your working style
• We work virtual-first with several Bloomreach Hubs available across three continents
• We organize company events to experience the global spirit of the company and get excited about what's ahead
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer
• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)
• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges
• Subscription to Calm - sleep and meditation app
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones
• We facilitate sports, yoga, and meditation opportunities for each other
• Extended parental leave up to 26 calendar weeks for Primary Caregivers
• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location
• Everyone gets to participate in the company's success through the company performance bonus
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts
• We reward & celebrate work anniversaries -- Bloomversaries!