Data Services Manager

Summary

Join MissionWired, a leading direct marketing agency for nonprofits and Democratic organizations, as a Data Services Manager. You will play a crucial role in managing data movement and processing for clients, ensuring accurate data for direct mail campaigns. This position involves collaborating with client services and production teams, performing data conversion, segmentation, cleansing, and analysis, and providing data reporting. You will also be responsible for troubleshooting code, creating analytical reports, and ensuring accurate billing.

Requirements

• 2+ years of experience in data programming and reporting using tools such as Visual Foxpro, Accuzip, Stylist, Personator and Excel
• Proven experience with data warehousing loading and querying tools, such as SQL Server
• Strong problem solving skills
• Project management skills and ability to manage multiple projects simultaneously in a deadline environment
• Proven ability to work directly with users and management to gather requirements, responding to requests in a proactive way
• Tenacious in driving business value
• Ability to work independently, but know when to seek input and direction

Responsibilities

• Partnering with clients, account services teams, and production staff to provide front end data services for client mail files
• Performing file conversion, package segmentation, data suppressions, merge/purge, data cleansing, CASS/NCOA/ANKlink, Nth selects, chapter data appends, custom scripting, and congressional appends
• Managing source code builds, scanline/check digit builds, ask string builds, and salutation/full name builds
• General file analysis including matchback file returns, production file, test file & sample file creation
• Understanding postal logistics and analytics processing
• Data reporting (merge/purge reports, cass/ncoa drops, input/output counts, ask string builds, input/output dumps, etc.)
• Accurately and articulately answering questions regarding data processing services to clients and internal staff
• Troubleshooting code as necessary
• Assisting with a series of ad hoc reporting requests
• Creating analytical reports by retrieving data from different sources and presenting the reports to clients and internal teams
• Pursuing data quality, troubleshooting data validation, and resolving issues
• Billing each job accurately and timely through accounting
• Learning new programming languages and software

Preferred Qualifications

• Experience in one or more fundraising CRM platforms such as Salesforce NPSP, Blackbaud CRM, NGP, EveryAction or Raiser’s Edge is highly preferred
• Experience working with fundraising direct marketing data
• Experience developing/managing data ETL/ELT in a modern data warehouse
• Experience reading and writing JavaScript and/or Python
• Experience creating, updating and maintaining dashboards in Tableau, Klipfolio or PowerBI
• Experience using version control tools, such as GitHub or BitBucket; and
• Marketing agency experience

Benefits

• 100% employer-paid premiums for platinum-level medical plan on a national health care network
• 100% employer-paid life insurance and short term disability
• 50% employer-paid vision and dental insurance
• 401(k) with 3% employer contribution
• 17 vacation days in addition to 12 paid holidays, sick days, bereavement leave, and a volunteer day off
• Paid parental leave at 100% of your salary
• Financial support for reproductive and transgender care
• Flexible telecommute and remote work policies
• Company issued Mac products for home offices
• Cell phone service reimbursement, meal and ride-share reimbursement, and other perks available
• Supporting your team on some nights and weekends as we approach high-volume times such as elections may be required