Senior Information Technology Manager - Data Protection

Summary

Join AbbVie as a Manager, Crown Jewel Operations, and safeguard the company's most vital digital data assets. You will be responsible for the overall operations, governance, and optimization of Crown Jewel Office processes, ensuring a positive customer experience and driving value with a strategic mindset. This role involves establishing collaborative relationships with internal and external stakeholders, leading assurance activities, providing regular reporting to senior leadership, and supporting the Data Protection Governance Committee. You will also be responsible for developing and maintaining internal tools and dashboards, monitoring process execution, and ensuring compliance with AbbVie processes. This position offers the flexibility of being virtual anywhere in the U.S.

Requirements

• Bachelor's Degree with 8 years experience; Master's Degree with 7 years experience; PhD with 3 years experience OR relevant experience in lieu of degree in Information Technology and/or Information Security
• Experience managing managed service provider outcomes, including SLA and contractual obligations, working through gaps, and ensuring optimization of delivery of service
• 5+ yrs. of experience in utilizing ITIL Framework, including: Incident Management, Change Management, Problem Management and Change Management
• Proven experience identifying strategies for risk mitigation in order to reduce or eliminate issues
• Ability to prioritize and multi-task
• Highly organized and detail oriented
• Strong problem resolution skills in large matrixed complex environments
• Experience working with senior leaders. Strong communication and influencing skills
• Demonstrated ability to coordinate cross-functional teams towards task completion
• Experience with Service Operations in a global, multi-sourced environment

Responsibilities

• Responsible for overall operations, governance and optimization of Crown Jewel Office processes
• Execute Crown Jewel operational processes with a focus on automation
• Establish and maintain collaborative working relationships with functional counterparts in ISRM, the business and IT System Owners in the enterprise organization to ensure the protection of Crown Jewel data
• Lead assurance activities, to test and ensure controls protecting Crown Jewel data are in effect
• Provide regular reporting to Sr. Leadership and the Crown Jewel Office on the health and status of Crown Jewel Assets
• Support the Data Protection Governance Committee by tracking action items, helping with content development, facilitating meetings and notetaking. Includes engagement with senior leaders from across the organization
• Responsible for providing operational and reporting requirements to development teams for internal tools and dashboards
• Monitor execution of Crown Jewel processes conducted by Information Security and Crown Jewel Office and identify and implement improvements
• Maintain accurate information around Crown Jewel data assets, suppliers and applications, and ensure engagement of business and IT owners throughout the lifecycle
• Ensure compliance with the AbbVie processes and ensure standard practices and processes across all Crown Jewel applications, suppliers and data assets
• Support the overall mission of the Crown Jewels Office, “safeguard AbbVie’s most vital digital data assets through stringent security measures and cutting-edge technology, ensuring data confidentiality to support our mission of making possibilities real

Preferred Qualifications

CISSP preferred

Benefits

• Paid time off (vacation, holidays, sick)
• Medical/dental/vision insurance
• 401(k)
• Short-term incentive programs
• Long-term incentive programs