SupportYourApp is hiring a
Data Technician

Summary

Join SupportYourApp as a Data Technician in a remote position and enjoy a flexible schedule, work-life balance, good bonuses for referring friends, paid intensive training, and a responsive management interested in your growth. Requirements include excellent English skills, at least 6 months experience with data entry, analysis, and management, experience using CRM systems or Kanban-style project management tools, and customer support experience.

Requirements

• Excellent English skills (at least C1 for both spoken and written)
• Minimum of 6 months experience working with data entry, analysis, and management
• Experience using CRM systems or Kanban-style project management tools (e.g., Asana, Trello, etc.)
• Experience in Customer Support
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide email support for customers utilizing the client's products and services
• Process and validate GTFS exports to ensure data accuracy
• Set up, configure, and troubleshoot Interactive Maps for clients
• Configure and troubleshoot HTML timetables for effective client use
• Identify, document, and file bugs as they arise during product usage
• Review datasets against GTFS standards for accuracy and completeness
• Create and maintain GTFS datasets, ensuring compliance with standards
• Communicate with agencies to address questions and concerns about their services

Preferred Qualifications

• Familiarity with HTML, SQL and/or basic coding
• Familiarity with transit data

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development