πIndia
DBA Team Manager
closed
Percona
πRemote - United States
Summary
The job is for a Manager in Percona Managed Services, responsible for leading a high-performing team of DBAs, maintaining service standards, recruiting team members, and building customer relationships. The position offers remote work flexibility and flexible working hours.
Requirements
- At least 5 years of experience in people management and leadership, servicing external customers
- Experience in managing technical teams, preferably in customer-facing support environments
- Skilled in process improvement and organizational change management
- Knowledgeable in all aspects of service delivery
- Superior customer service skills with a commitment to ensuring customer success
- A proactive approach to problem-solving, with the ability to create and execute detailed plans
- Versatility in discussing both low-level technical details and high-level strategy
- Capable of quickly identifying and resolving complex problems
- Able to work independently with minimal supervision
- Fluent in written and spoken English
- Strong work ethic and an entrepreneurial mindset
Responsibilities
- Lead a diverse and talented group of DBAs, fostering a high-performing team culture that balances hard work with camaraderie
- Guide the team to excel and encourage their growth as a coach, mentor, and teammate
- Maintain high service standards by recruiting individuals who align with the company culture, building strong relationships with customers, and continually seeking ways to enhance your team's performance
Benefits
- Remote Work Freedom: Enjoy the freedom to work remotely from anywhere in the world!
- Flexible Working Hours: Flexibility in your working hours means you can prioritize your personal life, pursue hobbies, volunteer, and stay active
This job is filled or no longer available
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