DBA Team Manager

Summary

The job is for a Manager in Percona Managed Services, responsible for leading a high-performing team of DBAs, maintaining service standards, recruiting team members, and building customer relationships. The position offers remote work flexibility and flexible working hours.

Requirements

• At least 5 years of experience in people management and leadership, servicing external customers
• Experience in managing technical teams, preferably in customer-facing support environments
• Skilled in process improvement and organizational change management
• Knowledgeable in all aspects of service delivery
• Superior customer service skills with a commitment to ensuring customer success
• A proactive approach to problem-solving, with the ability to create and execute detailed plans
• Versatility in discussing both low-level technical details and high-level strategy
• Capable of quickly identifying and resolving complex problems
• Able to work independently with minimal supervision
• Fluent in written and spoken English
• Strong work ethic and an entrepreneurial mindset

Responsibilities

• Lead a diverse and talented group of DBAs, fostering a high-performing team culture that balances hard work with camaraderie
• Guide the team to excel and encourage their growth as a coach, mentor, and teammate
• Maintain high service standards by recruiting individuals who align with the company culture, building strong relationships with customers, and continually seeking ways to enhance your team's performance

Benefits

• Remote Work Freedom: Enjoy the freedom to work remotely from anywhere in the world!
• Flexible Working Hours: Flexibility in your working hours means you can prioritize your personal life, pursue hobbies, volunteer, and stay active