Percona is hiring a
DBA Team Manager in United States

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DBA Team Manager
🏢 Percona
💵 ~$100k-$160k
📍United States
📅 Posted on Jun 10, 2024

Summary

The job is for a Manager in Percona Managed Services, responsible for leading a high-performing team of DBAs, maintaining service standards, recruiting team members, and building customer relationships. The position offers remote work flexibility and flexible working hours.

Requirements

  • At least 5 years of experience in people management and leadership, servicing external customers
  • Experience in managing technical teams, preferably in customer-facing support environments
  • Skilled in process improvement and organizational change management
  • Knowledgeable in all aspects of service delivery
  • Superior customer service skills with a commitment to ensuring customer success
  • A proactive approach to problem-solving, with the ability to create and execute detailed plans
  • Versatility in discussing both low-level technical details and high-level strategy
  • Capable of quickly identifying and resolving complex problems
  • Able to work independently with minimal supervision
  • Fluent in written and spoken English
  • Strong work ethic and an entrepreneurial mindset

Responsibilities

  • Lead a diverse and talented group of DBAs, fostering a high-performing team culture that balances hard work with camaraderie
  • Guide the team to excel and encourage their growth as a coach, mentor, and teammate
  • Maintain high service standards by recruiting individuals who align with the company culture, building strong relationships with customers, and continually seeking ways to enhance your team's performance

Benefits

  • Remote Work Freedom: Enjoy the freedom to work remotely from anywhere in the world!
  • Flexible Working Hours: Flexibility in your working hours means you can prioritize your personal life, pursue hobbies, volunteer, and stay active
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