Deal Desk Analyst

Summary

Join Honeycomb, a leading observability platform, as a Deal Desk and Renewal Specialist. You will play a key role in ensuring smooth and efficient deal desk operations, managing renewals and expansions, and collaborating with cross-functional teams. This position is crucial for maintaining high-quality processes, supporting global teams, and scaling operations. You will contribute to excellent customer experiences, efficient deal execution, and revenue consistency. The role requires strong operational expertise and collaboration skills. Honeycomb offers a remote-first work environment and a competitive compensation and benefits package.

Requirements

• You’re thorough and focused, ensuring that every detail is accurate and compliant
• You excel in fast-paced environments and can handle shifting priorities with ease
• You’re a team player who communicates effectively and works well with others
• You have at least 2 years of experience in deal desk, sales operations, contract management, or related experience

Responsibilities

• Oversee the renewal and expansion process, ensuring accuracy, timeliness, and effective collaboration across sales, customer success, legal, and finance teams
• Manage deal desk operations and activities for our global teams, including looking for ways to enhance and streamline deal desk processes and tools to support growth and scalability
• Maintain accurate subscription and contractual data in Salesforce, ensuring all information is up-to-date and reliable
• Work closely with teams such as Sales, Customer Success, Finance, and Legal to process deals, align with pricing policies, and follow approval workflows
• Assist in analyzing deal structures and terms to ensure they meet company goals and customer needs, and provide insights and recommendations to optimize deal outcomes
• Ensure all deal documentation complies with company policies and legal requirements. Prepare detailed reports on pipeline, deal status, and forecasting

Preferred Qualifications

• Familiarity with Salesforce, CPQ, and Excel is a strong advantage
• Experience managing renewals is a plus

Benefits

• Base compensation for this role is $105,000- 120, 000 based on level of experience
• A stake in our success - generous equity with employee-friendly stock program
• It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience
• Time to Recharge - In addition to our Unlimited PTO policy, we have a company wide break at the end of the year
• A remote-first mindset and culture (really!)
• Home office, co-working, and internet stipend
• 100% employee/75% for dependents coverage for all benefits
• Up to 16 weeks of paid parental leave, regardless of path to parenthood
• Annual development allowance