Deal Management Specialist

Summary

Join Everbridge, a global leader in SaaS-based critical communications and enterprise safety solutions, as a Deal Management Specialist! This fully remote Canada-based role is key to protecting people and businesses. You will collaborate with Sales, Finance, Legal, and other teams to structure deals, ensuring compliance and maximizing customer value. Responsibilities include reviewing contracts, managing orders in Salesforce, and improving internal processes. The ideal candidate possesses 2+ years of experience in a similar tech role, strong SaaS knowledge, and excellent communication skills. Everbridge offers competitive salaries ($46,000-$58,000 CAD) and a comprehensive benefits package.

Requirements

• 2+ years of experience in deal desk, order management, or related roles within the technology sector
• Strong knowledge of SaaS sales processes, contract terms, and revenue recognition principles
• Analytical mindset: Experience working with complex deals, pricing models, and financial metrics
• Collaborative spirit: Excellent communication skills and a proven ability to work effectively with cross-functional teams
• High attention to detail and a focus on accuracy in financial data and contracts
• Thrives in a fast-paced environment, able to manage multiple priorities and meet deadlines
• Self-starter: You take initiative and are comfortable working with limited supervision
• Advanced proficiency in Microsoft Excel and other analytical tools
• Familiarity with CRM systems (preferably Salesforce)

Responsibilities

• Collaborate with Sales to review, structure, and price complex deals, ensuring they meet company policies and maximize customer value
• Review customer contracts, identify risks, and work with Legal to ensure compliance while supporting Sales in negotiations
• Process and manage incoming orders, ensuring accuracy and alignment with company standards in CRM (Salesforce)
• Serve as a key liaison between Sales, Finance, Legal, and Product teams, facilitating smooth communication and alignment on deals
• Continuously assess and improve internal processes to enhance efficiency and customer satisfaction
• Participate in special projects and contribute to process improvements as needed by management

Preferred Qualifications

An undergraduate degree in a related field is a plus

Benefits

• Healthcare
• Dental care
• Mental health benefits
• Disability income benefits
• Life and AD&D insurance
• Retirement savings plan with employer match
• Paid time off